Cancellation & Refund Policy
How we handle cancellations, duplicate charges and failed placement delivery.
Last updated: 24 September 2026
Before you pay
Check the profile, INR amount and 24-hour duration before confirming. You can leave checkout before completing payment. There is no recurring subscription in this placement flow. Closing checkout after payment does not cancel an already activated placement.
Cancellation after payment
Email support@bspotlight.in as soon as possible. If payment succeeded but placement has not activated, request cancellation and a refund. Activation is automatic after verification, so we cannot promise a cancellation window. Once delivery starts, a change of mind or a lower rank than expected normally does not qualify for a refund. Your applicable consumer rights remain unaffected.
Eligible issues
- Duplicate charges for the same intended purchase: confirmed duplicate charges are refundable.
- Payment succeeded but placement was never activated: after checking the records, we will refund the undelivered purchase.
- A profile was removed before activation: the undelivered purchase is refundable.
- A verified service failure prevented all or part of delivery: we will review the delivered period and provide a full or proportionate refund for the undelivered service.
- Suspected unauthorised payments or fraud: contact us and your bank promptly so the transaction can be investigated. Do not wait for our reply before securing your payment account.
What is not a delivery guarantee
Placement buys participation in Spotlight's paid discovery rankings, not a specific rank or audience size. A rank change caused by other placements or the lack of impressions, followers, clicks, sales or enquiries is not by itself non-delivery.
How to request a refund
Email support@bspotlight.in with your payment/order reference, date, amount, profile link and a description of the issue. A receipt or screenshot may help. Never send card details, CVV, OTPs, UPI PINs, passwords or access tokens.
Processing times
We aim to acknowledge requests within 2 business days and provide a decision within 7 business days after receiving the information needed for review. If an investigation takes longer, we will provide an update. After approval, we will initiate the refund within 3 business days to the original payment method. Bank or payment-provider processing is additional; we will share the refund reference and the provider's estimated credit date when available. Contact us if that date passes without credit.
Business days exclude weekends and public holidays in Hyderabad. Refunds are confirmed only after the processor accepts the request. No refund requires you to send another payment or disclose an OTP.
Contact
Bspotlight (Spotlight) is operated by Jettem Saiteja.
Email: support@bspotlight.in
Phone: +91 9989620865
Address: Road No. 9, Post Office Road, Saroornagar, Hyderabad, Telangana, India.